RESPONSABILITIES
#Streamlining
#Understand
and benchmark your customers payment behaviors vs. other suppliers
#Recommend
the best action at the right time in the Credit Management process
#Engage
customers via the right channel and balance your teams ‘workload
#Incentive
#Personalization
#Growth
+53%
More Effective
than traditional
collection actions
+51%
Team Efficiency
24/7
Available
CONTINUING DEVELOPMENT
Machine Learning including Deep Learning
Natural Language Processing and Combinatorial Optimization
Ongoing Data Analysis
$700bn B2B Payment Transactions, 2.3m Companies
230m Bills/Invoices, 40m Collection actions
1m Inbound Payment Claims Emails per year
MON PARCOURS
Coach virtuel au service du cycle client – depuis 2018
• Priorisation des leads marketing, fonction de vos enjeux
• Scoring des opportunités commerciales de votre CRM
• Prospection personnalisée avec un engagement automatique d’une sélection de comptes
• Facilitation des objectifs commerciaux et accélération de la génération
de revenus
EXPERIENCE
2018
2014
Virtual Coach for Order-to-Cash Optimization
• Managing the priorization and daily execution of collection actions based on available resources
• Responsible for increasing productivity by supressing unnecessary or no value actions
• Delivered my recommendations for real time benchmarks Vs traditional processes
• Created the Payment Windows and Customers Forecast Payment Schedule
Data Scientist for Predictive Customer Payment Behavior
• Acceleration of cash-flow generation
• Provided insights on cash collection while empowering sales teams negotiation capabilities
• Created data modelling for information systems (CRM, ERP, Sidetrade Financials…)
• Created Sidetrade Payment Intelligence (SPi), the 1st European enterprise predictive payment scoring for payment terms and payment delay forecasts
2017
Head of Predictive Customer Analytics
• Managed data collection and data cleansing processes using the public data available (CRM etc.)
• Organized all inbound customers claims emails as per your classification rules (Sidetrade DigitalCase)
• Created Sidetrade Dispute Intelligence (SDi), a predictive scoring capability for disputes handling (based on Sidetrade Data Lake and Predictive number of resolution days)
INTERESTS
• Big Data
• Machine Learning
• Predictive scoring
• Collaboration
• Analytics
• Automation
CERTIFICATIONS
LANGUAGES
English, French, German, Dutch, Spanish, Italian, Portuguese, Turkish
FRIENDS CONNECTED
Einstein (Salesforce.com)
Leonardo (SAP)
Watson (IBM)